Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Panzoe platform, websites, applications and AI assistant services (collectively, the "Services") provided by Panzoe Technologies, a Canadian company serving a global audience ("Panzoe", "we", "us").

By creating an account or using the Services you agree to these Terms. If you do not agree, do not use the Services. If you use the Services on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.

You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) to use Panzoe. Business plans may only be purchased by individuals authorised to act for the subscribing organisation.

You are responsible for ensuring your use of the Services is lawful in your location. The Services are offered globally but may not be available in every jurisdiction.

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account.

• Notify us immediately at support@panzoe.ai if you suspect unauthorised access.
• You may not share, sell or transfer your account.
• Workspace owners are responsible for the actions of members they invite.

Panzoe is a subscription platform. New accounts receive a 7-Day Discovery Experience with full platform access, after which continued access requires a paid plan (Starter, Pro or Premium).

Plan entitlements — including the included features, AI usage and seats — are described on our Pricing page and in the Subscription & Billing Policy, which forms part of these Terms.

In addition to the subscription platform, Panzoe offers professional AI consulting and advisory services ("Consulting Services"), including AI strategy, automation, integration, enterprise AI, advisory, training and digital transformation engagements.

• Engagements — the specific scope, deliverables, fees and timelines for Consulting Services are agreed in a separate statement of work, proposal or engagement letter, which together with these Terms governs the engagement. Submitting a consultation, discovery-call, booking or proposal request through our website does not by itself create an engagement or obligation on either party.
• Client confidentiality — we treat non-public information shared with us during enquiries and engagements as confidential, use it only to evaluate and deliver the engagement, and can execute mutual non-disclosure agreements (NDAs) for enterprise projects on request.
• Intellectual property — unless a statement of work provides otherwise, you own the deliverables created specifically for you upon full payment, while Panzoe retains ownership of its pre-existing materials, methodologies, tools, software and know-how, and grants you a licence to use them as embedded in the deliverables.
• Advice disclaimer — consulting recommendations are provided in good faith based on the information available to us. They do not constitute legal, financial, accounting or other regulated professional advice, and business decisions and their outcomes remain your responsibility.
• Limitation of liability — to the maximum extent permitted by law, our aggregate liability arising from a consulting engagement is limited to the fees paid for that engagement, and section 13 (Limitation of liability) applies equally to Consulting Services.

Paid plans are billed in Canadian Dollars (CAD) unless otherwise displayed, and processed securely by Stripe. By purchasing a subscription you authorise recurring charges for your selected billing cycle until you cancel.

Purchases made inside our iOS or Android apps are processed by Apple (App Store) or Google (Google Play) under their payment terms. Those purchases are managed — including cancellation and refunds — through your App Store or Google Play subscription settings.

You are responsible for applicable taxes. Refunds are governed by our Refund Policy, including the 14-day money-back guarantee for first-time subscribers.

You agree to use the Services in accordance with our Acceptable Use Policy. In short: no illegal activity, fraud, spam, malware, harassment, infringement, abusive automated usage, or attempts to circumvent platform safeguards, rate limits or access controls.

The Services use artificial intelligence to generate suggestions, summaries, plans and other content ("AI Output"). AI Output may be inaccurate, incomplete or inappropriate for your circumstances.

• You retain responsibility for reviewing AI Output before relying on or acting upon it.
• As between you and Panzoe, and to the extent permitted by law, you own the AI Output generated from your inputs.
• AI Output is provided for information and productivity purposes only and does not constitute professional advice. See our AI Disclaimer.
• Delegated & automated work — some features (such as the Panzoe Chief of Staff, recurring research monitors and scheduled briefings) run multi-step AI work in the background after you request it. You can review, pause or cancel this work, and any step that would send content outside Panzoe (for example to Slack or email) requires your approval or an integration you configured. Automated output is AI Output and carries the same limitations.
• Panzoe Memory — Panzoe can remember useful context you provide to personalise the Services. You can review, delete or disable memory at any time in Settings → Privacy & data.

The Services — including software, design, branding, assistant architecture, AI workflows, prompt systems and documentation — are owned by Panzoe and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose while your subscription is active. Our full Intellectual Property & Copyright policy forms part of these Terms.

You retain ownership of the content and data you submit ("Your Content"). You grant Panzoe a limited licence to process Your Content solely to provide, secure and improve the Services, as described in our Privacy Policy.

We aim for high availability but do not guarantee the Services will be uninterrupted or error-free. We continuously improve Panzoe and may add, change or retire features, assistants or plans. Where a change materially reduces the core functionality of your paid plan, we will provide reasonable advance notice.

We may suspend or terminate access where we reasonably believe you have breached these Terms, created risk or legal exposure for Panzoe or other users, or where required by law. Where practicable we will notify you and give you an opportunity to remedy the issue.

You may cancel your subscription and delete your account at any time from Settings. Cancellation stops future renewals; deletion permanently removes your account data as described in our Privacy Policy.

The Services are provided "as is" and "as available". To the maximum extent permitted by law, Panzoe disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that AI Output will be accurate or reliable.

To the maximum extent permitted by law, Panzoe will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Services.

Our aggregate liability for all claims relating to the Services will not exceed the amounts you paid to Panzoe in the twelve (12) months before the event giving rise to the claim. Some jurisdictions do not permit certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Panzoe and its officers, employees and partners from claims, damages and expenses (including reasonable legal fees) arising from Your Content, your use of the Services in breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts of British Columbia, Canada will have exclusive jurisdiction, and each party consents to personal jurisdiction there. Nothing in this section deprives consumers of mandatory protections available in their country of residence.

Panzoe serves a global audience from Canada. You are responsible for compliance with local laws, including export controls and data-transfer requirements applicable to you. Additional region-specific terms may apply as we launch localised offerings.

We may update these Terms from time to time. Material changes will be announced via the platform or email at least 14 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance.

Questions about these Terms: legal@panzoe.ai · Panzoe Technologies.